For transparency, our Customer Support Manual identifies what is acceptable and not acceptable on return. On return all damage is photographed before repair to avoid potential disputes. If damage occurs during hire we recommend that we are advised and repair carried out immediately. If not repaired promptly, any damage can affect the performance of the unit, increase your running costs and deteriorate the equipment resulting in a higher future repair cost. Our Bodyshop Engineer will recommend measures to avoid repeat damage, which is in both of our interests.