FAQs

Below is a selection of FAQs we often hear. If you want further clarification on any of these commonly asked questions or have a question that is not listed then please call us on 01623 516666, use the chat service or fill out the form on the Contact Us page.

1. Why rent a portable unit rather than build?

The deciding factors in choosing an alternative to a conventional build are invariably market confidence / uncertainty or speed. We offer an alternative to conventional builds that:

  • Negates any capital spend.
  • Has no associated feasibility costs i.e. consultancy or architect fees etc. Its costs nothing if you decide to not proceed following a proposal received.
  • Ensures speed of delivery with a finished and ready facility in week’s, not months or years, meaning you can start making money straight away.
  • Takes into account market uncertainty. How much commitment does your customer give you on contract lengths and volumes? Our contracts can be tailored to your requirements plus the equipment upgraded or downgraded within the contract period to suit your requirements.

2. What if I want to own the asset in the future?

We can offer purchase options on all of our units including:

  • Outright purchase whether new or refurbished assets.
  • Finance options from Dawsongroup's own inhouse finance broker.
  • For flexibility we can offer pre-agreed options to purchase on contract anniversary or on expiry of the rental contract.

3. Does the external storage break the 'chill chain'?

We do not supply 'containers in a car park'. The majority of the units we supply either link directly to your factory through an aperture in a wall or an adjustable elevation platform to lift the unit to the height of a loading dock. We can supply stand-alone multi-compartmental complexes, which include their own changing rooms, etc. where a stand-alone facility is needed such as for a ‘free-from’ product.

4. Will hiring a portable unit compromise my HACCP system?

Absolutely not. We have had our units inspected by an independent HACCP inspector to ensure conformity with customer or regulatory bodies’ audits.

5. Will the equipment be new or old?

Whether new or old can depend on availability at that specific time but new units can be requested although the lead time may increase. We manufacture new equipment 52 weeks a year to cope with our customer demand, particularly for project builds and in 2016 over 60% of units delivered were new models. Those delivered which were not new all received a bodywork refurbishment plus all units delivered, whether new or old, receive a bodywork service every three years.

6. Can I view the unit prior to delivery?

Yes, indeed customers are encouraged to view equipment being build at one of  our manufacturers, available and ready-to-go our when being prepared at our prepared at our Sutton-in-Ashfield site. We are also happy to supply photographs if requested.

7. What if I need something different, or a different size at a later date but still within contract?

This is one of the benefits of rental. We can add modules, remove modules, up- or down-size to suit your changing business requirements.

8. What level of service will I get from a rental company?

We would argue better than a service provider on the basis that poor service may result in the equipment being off-hired which we do not want. That is why we:

  • Have pre-delivery checks setting the refrigeration plant / datalogger parameters in advance of equipment delivery.
  • Carry out two maintenance services on the refrigeration plant per year plus carry out a three year bodywork service.
  • Are on site within 4 hours of receiving a breakdown call.
  • Hold £500,000 of stock at our Sutton-in-Ashfield site, regularly hold stock on our engineers' vans and use parts available with nationwide distributors.
  • Work with our customers to ensure the right equipment is supplied to match the requirement, as too often issues are the consequence of poor equipment selection.

9. Aren't rental companies notorious for high damage charges post hire?

For transparency, our Customer Support Manual identifies what is acceptable and not acceptable on return. On return all damage is photographed before repair to avoid potential disputes. If damage occurs during hire we recommend that we are advised and repair carried out immediately. If not repaired promptly, any damage can affect the performance of the unit, increase your running costs and deteriorate the equipment resulting in a higher future repair cost. Our Bodyshop Engineer will recommend measures to avoid repeat damage, which is in both of our interests.

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